Which stakeholder group is usually most involved in providing feedback for GRI reports?

The involvement of customers in providing feedback for GRI reports stems from their direct interest in a company's sustainability practices and social responsibility initiatives. Customers increasingly demand transparency and accountability from organizations, particularly regarding environmental and social impacts. Through feedback mechanisms such as surveys, focus groups, or public forums, customers express their expectations and concerns, making them a vital stakeholder group in the reporting process.

While suppliers, regulatory bodies, and employees are important in different capacities—suppliers for their role in the supply chain, regulatory bodies for compliance requirements, and employees for internal perspectives—customers often drive the demand for transparent reporting based on their preferences for sustainable products and services. Their feedback not only influences the company's strategic direction but also informs GRI reports to reflect the expectations of the market. This connection between customer feedback and GRI reporting highlights the essential role customers play in shaping corporate sustainability narratives.